On 11/19/08, Yahoo blocked us from our email and website. Their reason: "someone" tried to access our account more than 3 times. Yada yada. In trying to solve the problem, we faxed and emailed all our information, security questions, date of birth, etc. In fact, we have sent them everything but our DNA. To no effect. We are still blocked and still out of business, and they refuse to help us resolve the issue. Every time we send them information, they ask for information they have already asked for and received. Now they tell us they cannot verify our alternate email address, even though in April they asked, via email, if we wanted to change our alternate email address, and we did. Obviously, they dropped the ball and did not change it.
This has completely stopped my husband's only source of income, and Yahoo does not seem to want to offer any assistance. In fact, they have hung up on me twice! Unbelievable!!
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