I responded to an offer on MSN.com for free Razr Motorola phones when you sign up for a two-year contract with Cingular Wireless. I contacted the phone number 866 816 5860 and mentioned code 221183. The salesperson I spoke to was very helpful, and I ordered two cell phones with a one-year extended warranty. He asked for a credit card, and I was told it was necessary to put the phones on a card but that when I received the phones I would receive a credit of $150.00 per phone after activation. I did get two phones. When I received the phones, I called to activate them and was told I had to complete a rebate form. It was only then that I learned I would need to wait until I received a bill dated between 120 and 150 days after activation and then post the rebate "no earlier than 180 days after the activation date shown on the sales receipt and no later than 210 days. Early submissions will not be accepted." I was never told about this long process when I called to order the two 'free phones.' I thought I had applied within the required time, but I received a rejection of my claim by email.
The company does not supply phone numbers, and when I emailed my complaint about the rejection, I received no reply. Fortunately, I kept all the paperwork, called the original ordering number, and finally got someone to give me a phone number. They gave me 866 745 5426. After holding for about half an hour without speaking to anyone, I had to hang up. I have also contacted the Office of Consumer Complaints here in New Jersey. This company makes false and misleading assertions and has no intention of honoring its advertisement for 'free cell phones.'
I will also be contacting the Attorney General for the District of Columbia to make a complaint. This company should be put out of business because its intent is to defraud consumers. Has anyone received a rebate?
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