I ordered this product late Thursday night after I discovered that my fish's tail was breaking. In hopes of preventing fin rot, I paid $20 for next day shipping, figuring it would be processed Friday and arrive Saturday. Apparently, next day shipping really means 3 day shipping, and because of the delay my fish actually got the fin rot I was trying to prevent. I could have saved the $20 and paid $6 for normal shipping, or even gone out and gotten it myself, if I had known the service and shipping would be this horrible. When I tried to confront them about the shipping problem, they all but told me in words to just deal with it, even though I paid for next day and it certainly was not next day.
As if paying $20 for next day shipping and getting it 3 days later was not enough, when I finally received the package and opened it, I found the box for the filter beaten up and damaged. I have yet to test the filter itself to see if it is damaged, but I can assure you I am never using petco.com or any Petco service ever again after all this.
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