Usacomplaints.com » Electronics and household app. » Complaint / Review: Sony Corporation - Update 3.01 disabled Blu-ray drive and Sony charges $150 to look. #515735

Complaint / Review
Sony Corporation
Update 3.01 disabled Blu-ray drive and Sony charges $150 to look

Sony released an update on their PS3 system that wiped out the blu ray device rendering game play and home networking impossible. I am one of thousands that have been affected. The systems were up and working fine, but in Sony's attempt to tweak the system, they forced this update on all users, irregardless of the effect it would on the ps3 especially the older models which are incompatible with this software. They irresponsibly played with the software, and now thousands of us are without a working system. They broke it they should fix it. Instead they charge 150 dollars to look at the system with no guarantee of a fix. I had to re purchase another model that was compatible with the software. So theoretically they knew the update would work with their new model the slim, but not with the older ones. Designed obsolescence comes to mind they give no date, or verification they will ever be able to bring the ps3 affected back. However they do acknowledge on the forum that the system is broken and they're working on it so therefore they are admitting it was an error on their part, my system was fine until the update occurred so say thousands of others on Sony's forum site



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