I am also a victim of DirecTV! On November 5th, DirecTV took $460.22 out of my checking account via my debit card. On November 9th, I went to my bank to make a deposit and found out that my checking account was overdrawn by $419.00! A credit card payment that I had made had bounced, my truck payment was about to bounce, and my car insurance, which is automatically taken out of my account on the 10th of every month, was going to bounce too.
I told the bank that I did not authorize this transaction. The lady at the bank told me that on Monday, today, November 12th, they would submit a chargeback form. She said it would take a day or two. She told me first to call DirecTV and tell them that I did not authorize the transaction and to see if they would put the money back. She said that they probably would not, and they would probably say that I signed a contract stating they could. But I had to write down the time, date, who I spoke with, and what they said. She said she had had another person in there not too long ago that DirecTV did the same thing to.
I called DirecTV when I got home, on November 9th at 5:45pm. I spoke with a lady named Tracey. She told me that I signed a contract that stated that upon cancellation they can use the debit card on file to take out what is due. I told them I wanted a copy of the contract. She emailed it to me, and nowhere in the contract did it state this. So I asked her where it was stated. She told me that they sent out an addendum in April and I could find this copy online.
I did not receive that in the mail. Plus, that was not the contract I had signed when I received service! They automatically extended my contract without telling me when I got a new receiver for another TV in the house. They increased my programming price by about $40.00 a month. This is why I cancelled the service.
Tracey, at DirecTV, told me that I would see a credit of $220.00 once the receivers were received at their office, even though I gave her a tracking number and she saw that the receivers were on the way to them. She said I would see the credit in the form of a check that would be mailed out in 6 to 8 weeks. I told her no, the money was taken out on my debit card, so it will be put back on my debit card. She stated that she didn't know how they would do it, but probably in the form of a check. I told her that was unacceptable. She then told me that she would note the account to expedite credit, but I had to call back on November 12th to see if they received the receivers, and then tell them to look at the note on the account for credit.
I will be getting my money back from my credit union in the form of a chargeback, but in the meantime I have to deal with all the other companies that I have bounced checks to, and deal with their fees. This is not fair and it needs to be stopped!
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