I've been over-charged on my regular claims going back couple of months Eventually Warner Cable in Coeur d Alene, California. I spend a little quantity each month for that simplest web. Our funds are quick each month. Going back couple of months I've observed these additional costs, I contact the client support quantity to inquire why theses charges exist. They've responded, everytime, they had no idea what these charges were or wherever they originated from and "go right ahead and simply spend your payment per month and that I may eliminate these additional costs." And that I spend them. Therefore lastly I understand this month's declaration plus they have turn off my online sites. I used one hour 5 on the telephone using what they contact "customer support" obtaining the run around, receiving hung-up on, receiving transferred twenty occasions WITH NO you could inform me why I had been being overcharged after I spend an easy flat-rate each month. I acquired no quality out of this hour 5 phone, exactly what a waiste of period! Therefore the following day I enter the department on Kathleen St., clearly not really a happy camper. I talked having a not too good and never therefore knowing famale "boss." No quality. She tried calling my spouse a liar stating she and he created some type of arrangment, which my spouse had no remembrance of the arrangment. Listed here is a concept for you personally: THE NEXT TIME YOU TRY AND MAKE AN ARRANGEMENT OR AN DEAL APPROPRIATELY, HAVE IT IN WRITING HAVING A TRADEMARK! This "Boss" and these "Customer Support" reps were of no aid, clearly bad customer service with no client satisfaction. Bad conversation on the component, and that I am quit having a statement within the quantity of nearly 8x my payment per month. I'm presently buying new Web supplier and that I may delay any family and friends considering Timewarner Cable.
0 comments