I was only a direct TV customer for two days. During those two days I was on the phone with numerous representatives working for Direct TV. When I first signed up for Direct TV I asked the representative for a cable and internet package. I told her that I did not want the service if internet was not included. She informed me that it was going to be included and signed me up for that package. After the technician came to my house and installed the cable on 12/2/09, I noticed he did not set up the internet. I called immediately that day and was on the phone for an hour asking why I did not receive internet. The last representative that I spoke to that day told me to call Verizon to get my internet set up. I called Verizon the next day and they told me that I did not have an account with them and that they could not help me. I then called back Direct TV and spoke with a rep. Who told me that I would not be able to get internet because it was not offered in my area. Once I found this information out I cancelled immediately. I cancelled on 12/4/09 the reps name that helped me was Sarah (id# 435559) She informed me that I would not get charged the cancelation fee since I had only had the service for two days. I returned all the equipment as soon as I received the fed ex package I was to ship it in. I then found out I was charged 442.37 from direct tv... Once I was charged this amount I called Direct TV. And spoke to the manager id# 413692) She informed me that I was charged for the cancelation fee by accident. She then told me that she could not refund me unless I wrote the corporate office a letter regarding the issue even though this whole thing was not my fault! She said once I wrote the letter that I would have to wait 6-8 weeks to get my refund. This has ruined my Christmas for my family and I am furious. Please do not sign up with this company! They are deceitful and will take advantage of you!
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