Comcast:
I’m composing this after Comcast set me thru 48-hours of nightmare however it began over this past year. I'm a devoted soccer lover and so I determined after more than 15 years of simple wire with Comcast to obtain a DVR. I investigated the DVR and unearthed that it had been restricted in saving dimension with a 160 gig HD. There is no choice to update it internally or externally. Comcast had likewise ensured the client couldn't offload any tracks to some pc or obtain a diverse DVR. Everything was no no-no. I chose to reside withit anticipating Comcast to fundamentally permit clients to update. About fourteen days before with soccer season approaching I chose to review the DVR scenario. I had been amazed that it had been just like this past year. Comcast has impaired or blocked every feasible method to have more saving room. Our DVR may report only 20hrs of hd. One HD football game lasts 4 hours. I really could nearly load this DVR up in one single weekend of soccer. It was whenever a co worker described I ought to get TIVO. The more study I did so the more I came across the solutions were yes yes yes. The TiVo was extremely upgradeable in most method. There is one issue. There's numerous terror tales on sites for example comcastmustdie.com yet others of Comcast clients who've tried and didn't get Comcast to complete one easy factor (deploy Comcast cable card within the TiVo box). After studying the problem and considering I maintain a Masters Level in Information Systems from Kennesaw State College I thought I really could wander a Comcast csr thru the procedure. I understood from my study I'd be better-off to visit Comcast and obtain the m-card since all of the procedure might be completed within the telephone. It’s an easy matter of writing some figures in a PC (m-card coupling) and delivering an initialization struck in the vinings head-end. I also understood that numerous of the support representatives sent do not know what they're doing. I won’t actually get into the problem I went through to really obtain the m-card from Comcast. While my TiVo came I adopted the directions and ensured the newest application was mounted. On Friday evening September 27th I had been prepared to create my to begin about five calls to Comcast customer support. The csr was called Pat. I understood in the online boards what figures she required for example sponsor id and information identification. She stated she didn’t need those figures that anything might begin working in about 45 minutes. Nothing occurred and so I visited sleep and began the following day. I didn’t obtain the titles of each csr I spoke to but I understand it had been atleast 8 and perhaps 10. The truth that the very first one I spoke to didn’t put up an incident document demonstrates that their whole lifestyle is just a laugh to Comcast. Having a scenario document the eighth csr I keep in touch with may understand this. Requesting them a problem is add up to requesting the man that bags my goods how to proceed about my Cable Television. Sometime on Wednesday morning on of the CSR’s note that she might plan a subject repetition to set up my wire card 24 hours later. I had been exhausted and so I reluctantly decided understanding I might be spending 17 bucks for more agony. Lamont reached 12 midday today in a Comcast vehicle. I began inundated him with specialized details about Val: V lacking and also the Auth: MP issue. He didn’t understand what I had been referring to but he assured me he'd get my cable card operating. I got some records. He named somebody at 770-559-7800 utilizing my telephone since his was malfunctioning. He informed them he was obtaining an irrational gear concept in the first-person (the dispatcher) he named that may not support him. He explained it had been work number 681052. He changed the m-card I'd obtained from Comcast with a different one. He also resolved one secret.in the minute I obtained the m-card I had been charged for electronic support a/e. He explained the Comcast representative had billed me for one more stb rather. These costs were about the statement I obtained on Tuesday. I had been ready to check on the conditional entry display (which he understood nothing about) and find out the Val:? Had changed to Val: V but Auth: MP nevertheless shown which must be Auth: S. He explained I had been 36th in-line to get an init struck in the vinings head-end. He explained I ought to have all my stations inside an hour and he'd call-back to confirm. He assured me when the init strike failed he'd go back to repair it. Certainly some unencrypted hd stations exhibited as he was departing. I recommended him and informed him I'd keep examining stations till he named. He offered me a bill and got my Comcast dvr and also the unique m-card I'd obtained from Comcast. Which was about 5 hours before with no phone. Below I've supplied every bit of info Comcast could need to correct these issues.in my opinion it'd have a person with fundamental understanding of just how to make use of a pc and phone about 5 to 10 units to repair this issue.
The suffering it has triggered me has created a lasting unfavorable impact on me concerning Comcast. What's the cost to cover that? At this time my choices are restricted. I've committed to a TiVo dvr along with a year of TiVo support and soccer time is arising. My own understanding of engineering guarantees me that the period will be the long run that I will clear myself of the Comcast. Think about this: I meant to fundamentally have Comcast cable, Comcast web service and Comcast telephone support. Today I plan to fundamentally rid my home of remnants of Comcast.
Meanwhile this is exactly what should occur within the next twenty four hours. I'd like each funnel that I'm spending money on renewed and a contact or telephone call from Comcast showing me that I've been returned for that incorrect costs which I'm not billed a single moment for that dvr and michael-card Lamont required with him. I will also not be billed for Lamont achieving nothing. Make certain the $17 is eliminated. Considering what I've been thru I ought to get a month’s credit but I will guarantee you at this time using the money and time it has cost me that might be an insult. You'll nevertheless provide me what’s mine. I'll not spend my time-on the telephone with another Comcast csr and that I would rather that no body else from Comcast be delivered to my home.
In case that of the doesn't occur at 5:00 pm eastern on Thursday July 30th I'll write a resume cover letter and spot that which whole e-mail in characters towards the leader and boss of Comcast and every person in the board of Comcast, the FCC, the governor’s workplace of customer matters and also the BBB. I also plan to article this mail on comcastmustdie.com and every other sites or community that'll enable me.in a few days I intend to begin seeking conferences using the Leader, boss and people of Comcast board. These folks have to notice personally what Comcast does to its clients.
Vincent Mark Hill
[email protected]
Cell: 770-862-5712
House telephone: 770-943-2876
Comcast Consideration Number: 8220 11 110 0848607
Motorola michael-card Figures
Wire Card NO: 000-014-371-349-3
Sponsor ID: 035-012-059-318-0
dаta: 304-463-243-00
Device handle: 000-00143-71349-101
Card s/d: ma0847can012
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