I acquired a brand new home entertainment program, first examined what my cable organization, Cox, might help when it comes to HD contacts, since I have needed HDMI.
Customer support stated that HDMI link isn't any issue.invested a few hundred on HDMI cables, picked up the brand new container with HDMI connection personally (4240 HDC), as well as in confirming the container I needed stressed that it's the HDMI connection I had been opting for, first got it house, set it-up, and... No sign between container and Television. Wire link worked great, HDMI didn't work on all. Experienced the guide and examined everything twice. Nothing.
Named customer support. I had been first informed that some containers are having issues with this particular link. I stated "ok, what do I've to make the journey to solve the issue?" the client support representative forgiven herself to get a handful of moments, returned on and stated "Medical Atlanta (not Cox, oh, no!) doesn't support HDMI connection." Since Medical Atlanta may be the only supplier due to their wire boxes, and you will find no options, this can be a silly assertion.
Our criticism is the fact that this really is absurd misunderstanding of performance by Cox and by their customer care team, wherever they obtain crummy equipment from.
1) The guide doesn't have disclaimers, when it will, alternatively waxes rhapsodic concerning the containers HDMI performance.
2) Two customer support reps, in addressing my concerns, possibly mentioned or suggested that I'd do fine with my HDMI link and also the new container. It was not the case, so that they were possibly laying or that poorly educated. The 3rd wasn't future concerning the issue.
3) The container includes a link store for HDMI that doesn't function, so it's ostensibly a tap without any water-pipes behind it. Promoting the container as if the store works, without any caveats, is laying with equipment.
Want to listen to anything snarky and defensive from the Cox consultant in reaction to this criticism - following the cash lost with this, that might be all it'd consider for me personally to contact the AG's workplace in Richmond, and begin composing my reps in the state legislature and Congress.
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