I phoned Direct TV to install new service at my address. They quoted me a price of 39.99 per month, guaranteed for 13 months, starting in December. After not receiving the first bill, I called to request another, which took over a month.
After receiving the bill, it showed a monthly charge of 57.99. After already having much trouble with Dish Tv, I was shocked to see that this company also uses fraud and deception to get people hooked up! I finally got somebody who said I have to go online to apply for a "rebate." I was not told anything about any rebate when I ordered the system. I informed them that I do not have a company at my ready disposal and that I am disabled. When I finally got somebody to check online for any rebates, there were none!
I have now spent much time, hours, with several people from Direct TV who say there is nothing they can do. I am appalled, as if I cancel they will be charging me $350.00 for cancellation. I am on a very small fixed income and only budgeted for the original quoted price. I cannot afford to pay what they are now asking. This again has shown me that these people and companies are predators and will do and say anything to get people like me signed up under very questionable means. Now what can I do?
There must be a legal complaint that I can file somewhere to stop these kinds of practices. I had even more severe issues with Dish Tv. I'll deal with that complaint on another form! Please advise me on a remedy for my situation if possible? Thanks.
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