When I called your "Technical Dept.," they knew about the so-called engineering problem with the local Fox channel. They offered no apology, no estimated time of repair, no compensation and no understanding of human compassion. Most of all, there was no understanding of business!
I told Debbie to make a phone call to find out when it will be repaired, and she said she can't! Ugh! Why? Does she not have fingers, a phone or the professional expertise to call the engineers? Or is the problem that she knows it will never be fixed and this is what she is being told to say? When I said I would find another carrier if you can't give me an answer, she replied, "That's up to you."
Wow. What is a CEO going to do if the customers all leave because of this attitude? I wish I could afford to throw away paying customers like you do! Oh well, I guess the taxpayers' money will bail you out when you go belly up. For now, the Verizon-Direct-tv package is on the outs for Time Warner cable with the magic jack.
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