Blockbuster - www.blockbuster.com
It seems Blockbuster even limits complaints on its website. When I attempted to register my complaint as I was canceling my online account the page kept me from doing so. Now I'm forced to complain on an open site instead. The company recently changed its "Total Access" to extremely LIMITED access. It now costs 99 cents per night for local rentals. Further, the program to exchange online mailers for local brick and mortar rentals has changed as of this Tuesday so that the customer is no longer able to use the DVD for more than 1 night. The employees who had been working that very night at Newark, New York's store did not really understand this and had told every customer who walked through the door that the DVDs would be due 8 days from that night. I understand that local employees would at first be confused by the new pricing policy. What I will not tolerate is that the young woman who checked out my DVD today told me to my face that I was wrong that they didn't understand the policy. That the customer is EVER wrong is a bad practice and I am glad that I did not buy stock in Blockbuster when I had the chance. It seems the company is so desperately in trouble (the receive a D grade from my broker where Netflix is a B "buy" recommendation) that they will say and do anything to rip off the few good customers they have.
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