I was unfairly sent a bill from Blockbuster today, which claimed that I owed overdue charges on a DVD movie that I returned a day early! This is the second, and last time, that Blockbuster will have a chance to accuse me of having not returning a rental movie, that was later confirmed returned, and cleared by their own employees.
I recently joined a local Blockbuster Movie rental location at the Crossroads location in Bellevue Washington, about one mile from the Microsoft campus. This is my second Blockbuster membership, the first of which I terminated near my former residence in Newport Beach, California, after what has now become a repeated, and extremely negative rental experience.
The facts: I rented a total of five DVDs during Blockbuster's current promotion for unlimited DVD movie rentals @ $1.99 each, based on returning the rentals as agreed, which I did.
I received a folded postcard which was labeled "STATEMENT ENCLOSED" (sic), a notification that I was incurring delinquent charges for a movie I returned almost a week and a half earlier!
I called the store, and Shawn (Sean?) took my complaint, and said he would check to see if it was returned to stock. There were over one hundred DVD's to check, and Sean (Shawn?) needed to call me back.
After about half an hour, the same Blockbuster employee called to say "we found your returned DVD, and everything is taken care of." This statement from Shawn (Sean?) was phrased and stated as though he was doing me a big favor. I gave the Blockbuster employee an opportunity to apologize, and when none was offered, I responded that his explanation wasn't good enough, and that this is a shoddy way to treat customers.
Blockbuster has my credit charge number, and if Blockbuster screws up, it won't be Blockbuster that suffers, it is myself and countless other consumers who are placed in the position of defending themselves to a lower authority, namely their own incompetant retail rental employees who assume the customer is at fault.
Sorry Blockbuster Incorporated, this is one customer who has been wronged twice in two widely different goegraphic locations for the last time.
Based on my experience over an almost 20 year span, I am fairly certain that I'm not the only victim out there.
This situation needs looking into, bigtime.
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