First off, you'd spend less time actually getting Google on the phone. But when you finally get through to a representative, be prepared to explain your question at least 6 different people as you get transferred back and forth. I spent a cumulative 3 hours (you read that right, THREE HOURS) trying to address a simple issue, which is as yet unresolved.
Optimum, who has an inferior product, at least gets you to a single agent within 10 minutes who can work with you to solve your issue without handing you off to someone, who then hands you off, ad infinitum. With the obligatory 10-15 minute wait between hand-offs.
After the 6th person listened politely to my question, I was put on hold yet again, then to my astonishment, I was cut off. Back to square one. Now, you see why I've been on the phone with them for the better part of the afternoon.
To any Verizon management who even cares about my business, please feel free to contact me. I'll take your call without making you jump through hoops the way your representatives do, I promise.
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