This hotel is nasty and the staff is even worse! In a small town that depends on tourism, especially the weekend after Thanksgiving, I picked probably the worst hotel in the city. Our family makes an annual trek to Fredericksburg each year after Thanksgiving but late reservations resulted in our stay at this establishment. When we arrived the lady at the service counter has such terrible hygiene I could smell her from across the counter. We weren't expecting the Carlton Ritz, but the room was filthy. Mirrors, coffee maker, shower fixtures, dust everywhere and cobwebs in the corners. The free breakfast was awful, save yourself the trouble and head to the Dxxxx's just down the road or to the Sxxxx Gxxxx next door!
Here's the horrific part, shortly after checking out, we realized my daughter had left her tablet in the room, we immediately called the manager and turned around to retrieve it. Of course, housekeeping claims it wasn't in there, manager refused to provide is the names of the owner or the housekeeper who cleaned out room. Needless to say we filed a police report and will keep trying to contact the owners. Owner "Sam" refuses to discuss replacing itemm or that his staff could have been responsible. Despite our traveling back to the hotel, he insists that we never lost the item and that his staff is above reproach. However, he refuses to give the first name of the housekeeper that cleaned our room.
Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome!
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