Expedia is the worst agency ever! I paid the refundable fee and when I decided to change my trip was a nightmare. The people who are on the phone are beyond incompetent and their policies were made to kill and fool the costumer. One more time it has been prove that the costumer on big companies doesn't matter. What a shame! I ended loosing money and without traveling anywhere".
When I ask for suggestions were to stay en chicago, the person told me, I never been in chicago, and don't have that information. WHAT THAT SUPOSSE TO MEAN?
They sold me a package that was fligth hotel the refundable fee:. I am pregnant, and when I decided that I had to cancell my trip for medical reason and change my trip for another date I when online to find another package suitable for me/. I found this itinerary, better flight, hotel and more cheaper". When I called to make the change they told me that the fligth had to be with continental, and I will loose 300$ because on that day the ticket was cheaper? Then they told me that if I want that hotel I have to pay 400$ more even do the new package was cheaper that the amount that I already paid in the intinerary number one! So I have to pay more for a intinerary that online says will cost me 899$, less than 1300$ that I already pay, LOOSING THE DIFFERENCE OF THAT MONEY! Because EXPEDIA can’t work in a package when I want to use the refundable fee, so is a win win for EXPEDIA and a loose loose FOR me! Soo nicee, congrants!
So whats the point to pay the refundable fee if the costumer will end loosing money and the company will change the itinerary for separated no in a package???
You are stilling money for the costumer.
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