I booked a return flight San Francisco - London through Expedia. The return flight was premium economy (British Airways). I got downgraded to economy because it was overbooked and BA told me to contact my travel agency for refund. After calling 3 times (30 min each call) I got the response that there is no refund because premium economy does not offer better service than economy!?! Why am I paying hundreds of dollar to get a better seat with some possibility to sleep???
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