Horrible Customer Service - Terrible Company
Hotwire.com NEVER go with Hotwire. My husband and I have booked several hotels through hotwire and have had the luck of the draw - before. THIS time we booked in Vegas and ended up at a hotel without a casino. Who goes to Vegas (other than folks with kids) and stays at a hotel without a casino? I realize that the whole premise of Hotwire is that we select blindly... But a hotel without a casino... Really? We even bought insurance, which we came to find out only covers medical catastrophes or loss of job. So when I called customer service, their response was "too bad, you agreed" Is that customer service? Hardly. Basically by the ommision of casino under ammenities, we were supposed to figure out that there wasn't one.interesting. Since they didn't list a hair dryer am I to assume that there isn't one of those either? Ha! I called, not asking for a refund, and fully prepared to pay the difference for another hotel. After speaking to 3 people, who continually quoted policy, I hung up frustrated and no better off. Now, on a birthday weekend, we are going to have to cab it to a casino. Pretty much losing all of the savings we gained during the purchase. I really don't think I was asking for anything SUPER crazy. It's not like in the last 5 minutes they paid the hotel... Just switch it an make a customer happy. Nope. Bummer. Guess they just lost my business.
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