Dear Sir and Madam,
On 11.11.2011 I reserved and purchased 12 tickets (using my local bank issued credit card) in the direction Singapore - Los-Angeles - Singapore from travelocity.com and received a confirmation email from them with e-ticket numbers and all other required information. Then I checked the airlines (www.united.com) website where I could see my e-tickets.
Today morning I received an email from travelocity that my reservations were cancelled because they couldn't reach me by phone to verify some information. The time they called me was 12.06 am and I couldn't answer their call, because I was sleeping. They called me once and according to them it was enough to cancel the reservation.
I called them several times to find out what the problem was. First, I talked to someone from customer's service. She told me if the transaction (payment) was made then the money would be refunded in whole without any charges within 24 hours after my call and she recommended us to consult someone from their Revenue Protection Department. The lady from the latter informed me that I wasn't charged any amount of money because my reservations were cancelled.
Then I decided to check my local bank whether it was true or not. My local bank staff told me the transaction was approved and my money was already transferred to that company.
In their next email I was informed that the refunds could take time up to 30 days.
I have to buy tickets urgently. These tickets were supposed for the students from my school to travel and visit some universities in the west coast of the US in December.
Because of their fault I can't buy tickets until I receive the money back. I don't know when it can happen. Even when I get the money, I will have to purchase tickets with a significant increase in price because of the time I am losing now.
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