This is the email I have sent Kings Creek
To Whom It May Concern
I'm writing this to everyone that has any kind of affiliation with Kings Creek Plantation Williamsburg, Va.
We booked a reservation with their marketing staff about 2 weeks ago. The trip was scheduled for Oct, 9th. We booked it with a Mr Lewis @ 747-254-8407
At the time of booking I did notice he was short and not willing to disclose a lot of information without me really pushing to get such info. He did inform me after I asked him if we wanted to cancel on what to do. He said if we canceled 10 days prior we could, and that he would not take the funds out until Monday, Sept 29.
On Friday Sept 26 I called Mr Lewis and emailed him informing him we would need to cancel due to having to work. Within the next 3 hours I had checked my bank account and my account had been debited $129.00.
I promptly called my bank's 24 hr line, and they informed me that a debit from Kings Creek Plantation had gone through, that I needed to contact them to have the funds released by to my account. I then called Mr Lewis. I explained him that the $129.00 was already taken out, that not only did we cancel earlier that day, but why did they debit the funds days before they were suppose to? I then asked Mr Lewis to please call my bank and to release the funds back into my account.
At first Mr Lewis was hesitant, stating the banks were not open, and I then told him, my bank had a toll free 24 hour line that can be called and can we go ahead and get this taken care of tonight while I am on the phone. Only after about an hour of being put on hold while he took care of other callers and helped his staff in his office did he make the call.
Mr Lewis did talk to a representative from my bank and told them that we had canceled and that we were not interested that he was authorizing them to release the funds back to my account. I thanked Mr Lewis for his help and later than evening the funds were back into my account.
On Wednesday Oct 1 I was checking my account, and noticed that there was a debit again in the amount of $129.00 from Kings Creek Plantation. I again called my bank, explained the situation that is when they told me that, yes the funds had been released back into my account on Sept 26, but the company in mention did not follow through with the paper work. So that is when my bank advised me to call Mr Lewis back and explain to him that though a release had taken place on Sept 26, they still needed to follow through with paper work and now I needed to be refunded.
My husband called Mr Lewis to explain the matter. Mr Lewis told my husband that he had already helped us once, that he was not making any money off of this, and that he was not going to call or check into this again. Only after Mr Lewis had gotten rude and unhelpful with our problem, did my husband tell him that if he did not see that funds were refunded back into my account he would drive up there and collect the money himself. Mr Lewis refused to cooperate, and hung up on him.
My husband then got a hold of a woman in the office named Pam @ 1-757-873-4005 ext. 100. Pam was surprised and was apologetic and said that if I would fax proof that they had charged me, she would be sure to refund my money to me. I promptly faxed the required information to her. But as of today, Oct 5 I have not been refunded.
After finding out how rude Mr Lewis was to my husband, that is when I personally emailed what had happened to the company and that I expected the money to be refunded back to me that we had done everything correctly according to Kings Creek Plantation's guidelines, by giving plenty of notice in canceling and not to mention that my account was debited before it should have been. That is when Chad Davis replied to my email stating my husband was rude and made threats to them, and that they had credited my account days ago, and they were no
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