Complaint / Review
United Airlines - Pleasant Holidays
Excessive charges for changes and cancellations, $450.00 of $1,510.00

I didn't get cancellation notice on time because notice was not sent to me directly, it was sent to a third party; although they had my information.

They kept my downpayment of $450.00. Seats were selling very fast there was 44 days before departure, enough time to re-sell the seats.

They are using AAA Auto club to promote crooked deals. I called because the Auto club was advertising a trip to Kailua-Kona for $349.00 per person, it was more like $503.00 no less.

There cancellation policy is unclear. Overall they are keeping too much of our hard earned money.