In the sales presentation, we were told that El Cid would sell another time share we had that we were not using and then rent out our points through the Christmas and New Years Holiday weeks to pay for the balance of the contract after our initial deposit. Since we were in Mazatlan in May, the payment was not due until January.
As the due date grew closer, I began to call the sales person, Manuel Altamirano, to make sure that all was going as he said it would. I was assured that this was the case each time I called. However, we were still getting statements that did not show any rentals happening.
I then began to send e-mails to the sales manager, Mr. Eisenman, expressing my concerns. I again was assured that all was well. At this time, I began to research El Cid on the internet more thoroughly and found many reports of deceptive sales practices happening to other people.
We happened to be in Mazatlan on a cruise in January and dropped in on Mr. Altamirano to try and get some answers. At this time, he said he would contact the company El Cid used to handle the rental/sales and find out why the rentals had not happened. Also, he gave us the name and number of that company.
When I called this company, the gentleman in charge of our account said that Mr. Altamirano had no legal right to rent our points or sell our other timeshare. We had to request that service ourselves and pay extra money to the timeshare resale company to get this done. This was never mentioned in the original sales presentation or any communications with El Cid afterwords.
Needless to say, we are now taking legal action against El Cid.
0 comments