In Jan i called Interval and got Ken his extension is 8555. I asked for the best hotel in Hawaii for exchanges and where i could also purchase
"get aways"for others traveling he said Resort Quest Waikiki Sunset. They have a lot of "inventory" for exchanges and it would only take less than 30 days to confirm my exchange. So i purchased over 4000.00
in getaways from Interval via Ken.
Time passed no confirmation, Received many calls trying to see me membership for longer time frames and i would ask about my exchange and they would say not confirmed.
May 31 - finally got back in contact with Ken - he said "he expects my exchange to be confirmed any day now".
14 June almost 6 months later and several more conversation with Ken, I spoke to Gennie in Customer Relations - She said they they don't exchange with this
hotel and they are not sure why the agent ken put me on the path with this hotel, it may have been for the getaway sales, however they seldom ever have an exchange with this hotel. I called ken back relayed this to him - he said do not talk to that department again just talk to him and he will get this fixed and get my exchange - I
will get you on the PRIOR TY WAITING list. He asked me to call back 17 June -
Same day I called to customer relations and asked about the PRIOR TY Exchange list they said that that there was no Priority anything list. I ask for a supervisor - i got Helen Gray ext 8725. Left a detailed message. She called me back and said that Gennie was new and should not have gave me that information and they do exchange
with them, I asked about the Priority list and she said they was no priority list and i told her Ken told me about it, she put me on hold and came back and gave me a priority list confirmation #. I questioned the intergerty of this saying there is no other list and now they are a list and she said that she would personal work this and get it resolved and she would call me a keep me posted.
17 june spoke to Ken he said he could not help me because i was on some kind of black list and only Management Helen gray could help me, he said he does not know what is going on.
I called and left voice message with Ms Helen Gray 20,23, 24,26 June, with home and cell numbers, no return call. 26 June i spoke to Carla ext 8251 after going through the whole story again she to said I need
to get a supervisor for you because we don't exchange ever with them and that they could exchange but they is never inventory and she does not know why i was recommended this hotel. 26,27 June left Voice mail
for helen gray - no return call. 27 June also spoke with Carla again and she said sorry not confirmed and forwarded me to helen's voice mail.
11 July spoke with Garfield related my story and he checked no inventory i asked if they can exchange there he said yes they can i ask do you exchange there he said they can, i asked when when the last exchanged there he said he did not know... Was advised 11 July by Garfield that helen grey was out and ext. 8231 Bobby Dilla was the
supervisor i could speak with left two message no call back. I asked if the there was anyone higher i could talk to he said no, this was the highest office for any help.
I have come to beleive Gennie was telling me the truth because she was new and new no better... And that i was lead to buy non refundable getaways on false exchange information.
0 comments