Just like the other thousand people here on the site, i was also suckered into the whole ramada plaza cruise vacation deal. I would have been happy to take the trip, but i incurred a significant amount of medical bills, and suddenly, i realized i would not be able to work anymore, and therefor, i would definetly not be able to afford to go on this trip. I called the company to cancel my trip, and ask for a refund ($1,193) i was then told i would not be able to receive a refund, since i was passed this statutory period.
First of all, it said nothing in the package about a statutory period. Maybe it was supposed to, but it didn't. It did however say that if i wanted to cancel, i would be able to do so with full refund of funds paid as long as it was a certain number of days before my reservation. I had no reservations yet, so i should have been entitled to a full refund, as far as the terms and conditions are concerned. Well anyway, after battling with the person on the phone for half a day, I've gotten nowhere.
Anyway, my complaint is simple. They seem to be making all these rules as they go along. Making reasons to refuse refunds, and chasing you in circles to hold onto your money. But most of all, how could they be allowed to tell you your entitled to a refund if returned x amount of days before the reservation date, and then when you try to take advantage of this, they tell you that it is not possible, because of some phony statutory period? Ive read the terms and conditions inside and out, and they have breached their terms. There is no 2 ways around it.
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