Crowne Plaza hotels are owned by Marriott and the Intercontinental Hotel Group. We stayed in the Crowne Plaza in Guadalajara, Mexico.
We left a wake-up request with Reception, but we also tried to set the alarm clock.
The instruction booklet was missing, and we could not set it. We phoned Reception and asked someone to show us. A maintenance man arrived. He fiddled with the alarm/radio/CD player but the wrong wake-up time remained. He left with a promise to exchange it for another alarm. He did not do this, but returned to try to program it again. When the wrong time continued to appear in the display, he insisted that it referred to the position of a CD.
There was no soap in the bathroom. We phoned Reception for soap. When we prepared for our showers, we noticed we had but two bath towels and only one hand towel. Since we had already made two calls to Reception, we decided to make do, and get to sleep as early as feasible. We did not ask to change rooms because we only slowly discovered one deficiency after another, and we were staying for only one night.
Imagine our chagrin when the alarm went off in the middle of the night. Evidently the maintenance worker hadn’t known what he was doing. The alarm/radio/CD player looks like an interplanetary visitor. The method of operating it is not apparent to people of normal intelligence. Evidently the trained maintenance people cannot figure it out either.
In the morning we discovered that the coffee maker could not be used because the coffee pot was missing. Anyway, there were no packets of sugar and creamer.
I have stayed throughout the hemisphere in expensive hotels and many other lesser facilities. Not one of them has delivered such bad service. I hope that Crowne Plaza will not blame low-level employees like the chambermaid or the maintenance worker.
Who is watching over their performance? Who verifies employees’ familiarity with the equipment or competence to operate it? For a chain with a fancy name, their hotels (if this experience is typical) are the pits.
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