We were solicited by phone by a Vacation Register, Inc. Employee to list our vacation week with them to sell. (This was a Gold Crown resort located in Utah where the 2002 Winter Olympics had been held). This being our first of many dealings with this kind of company, we paid the exorbitant price of $700 (unheard of now) for them to advertise it and according to them "Don't cut [ourselves] short... Get the job done." After a year's time we had not a single offer through them and took a different route in an attempt to sell it. The original agreement stated "... If your timeshare is sold by any other company within 20% of your original asking price upon proof of sale, Vacation Register will refund your advertising fee." When another company sold our week, I contacted Vacation Register to verify what documents were needed for a refund. I obtained the documents and faxed them to the FAX number I was given by them. I called to verify the receipt of the documents and was told one wasn't received. I faxed both documents again and called to verify their receipt. I was told a lawyer was looking over the documents to verify their legality. I received no response from the company for a period of time so I called them. They refused the refund due to reasons they had previously told me were valid proof of sale and ultimately hung up on me when I questioned their logic in a very civil way. They claim to have "Sales and Rental Professionals", "Dedicated and Knowledgeable Staff".
If this is the case why after 2 discussions with a customer service rep. And 3 discussions with a supervisor were we never told that they would not accept one of the documents?
It was discussed in every conversation with them. I contacted the president of the company (Michael Earl) and received no response. I filed a complaint with the BBB and eventually was told by them that Vacation Register refused to cooperate. (Most companies will at least make an attempt to mediate with a paying customer). Since "Ed McMahon proudly endorses Vacation Register" (anyone can endorse anything for the right price, yes?), he might ought to take a closer look at what exactly he is endorsing. $700 is a high price to pay in exchange for absolutely nothing (but a massive headache - x's 10). Such a highly successful company (as they purport to be) can surely keep their word (included in the contract) and refund them easly (to them!) $700.
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