On 8-28-06 I contacted Super Shuttle for a ride to the airport on 8-29-06. My pick-up was confirmed for 4:00 am.
At 3:30 the next morning the dispatched called and reported my driver had been in an accident and could I take a taxi to the airport? She said I would be reimbursed the difference between the $26 SS fare and the cost for the taxi. All I needed to do was to send them my cab receipt and I'd be reimbursed.
I did as she said and it has been 9 weeks since I sent my reimbursement request. I'm still waiting to hear from them.
I don't know if I'll ever collect my $45 but the taxi driver told me Super Shuttle is known for cancelling at the last minute either because of the customer's location or too few drivers.
Taxi cab companies love Super Shuttle!
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