I recently called to make reservations for my family to stay at this hotel. I have four children THREE of which are under the age of FOUR. When asked how many adults/children were going to be staying in the room my reply was simply the truth... 2 Adults and 4 Children. The gentleman didn't even skip a beat and told me that I had to reserve two rooms. I paused and asked why? He stated that it was against "Fire" Code to have that many people stay in one room. I remained very polite and told him that 3 of the people staying in that room were under the age of FOUR and that it was impossible for us to stay in two rooms. At this point I asked for corporate numbers so that I could resolve this problem. I was given the number and then went on to ask this same gentleman what their policy was if a SINGLE parent with 4 children would call to make a reservation he answered the same, stating that 2 rooms would have to be paid for and the *family* would have to be split up. I hung up and immed. Called corporate. I was met with a VERY rude reception and was told that it was the hotels discretion and fire codes were fire codes, to make matters worse there was absolutely NO customer service given during ANY of these conversations. I also have emailed corporate offices and NO RESPONSE.
Here's my problem with this whole mess.
1. It is ILLEGAL in the state of Ohio to leave a child under the age of FOUR unsupervised it's considered ABUSE and RIGHTLY SO. How does this establishment EXPECT a SINGLE mother to pay for TWO rooms and *split* her children up?
2. Why should a FAMILY (mother and father) have to pay for TWO rooms when 3 of the 4 children are under the age of FOUR! We have stayed in hotels before and it works out FINE with all of us in one room. As the children get older YES we will have to have adjoining rooms I have NO problem with this but while they are younger? It's simply RIDICULOUS!
This establishment has lost my business FOREVER.
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