My experience with JetBlue over the years has been great ever since a couple days ago. I received terrible dying matter family news and had to get on the next flight out which was in 5 hours racing around not thinking straight I get to the airport and check in with just a carry on 2 minutes after their 20 minute close the doors rule. The plane was not even full, it was 5:45 am and the staff at the airport was quite cold to my situation. It was a 'No you're not getting on this plane' before they even made the call to the gate. Not the best customer service JetBlue! On top of that the only option they game me was to pay a fee if I wanted to get on the next plane which did land in a different airport - I do understand that that is their policy - but really JetBlue you couldn%u2019t wave that%u2026 at the moment my head was spinning and all I wanted to do was get up there to be with the last minutes with my family before it was too late, so of course I paid it then.
I got back and called customer service about this to see if they could resolve anything - Nope nothing the lady was repeating everything I was telling her. No help. So perhaps JetBlue couldn%u2019t give me a refund for the fee that was charged but they could have at least offered something like the amount I paid as credits towards my next trip or anything! But nope didn%u2019t happen, all I got was "Sorry we can't help"
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