Picture this: May 12th, 7:20 pm, I’m watching Idol and talking to my mortgage company on the phone. Much to my surprise my cable and phone both go out…I check the internet and it’s out too. Fortunately I call customer service often enough that I know the number (I can't look it up on the net). I ...
I have been a T-Mobile Customer since October. About a month ago, I enrolled in a prepaid plan. I have received messages from T-Mobile telling me that on May 22nd, it will upgrade my plan to unlimited internet (my original plan was unlimited talk, messaging and 100 MB web) with no additional cost. ...
I have returned my Samsung evergreen phone for the third time for not working. I was told the third time they would give me a different product, for there was something obviously wrong with the product. The service people in the store where very helpful trying to do everything they can. On the ...
Where to even start?! It's been a NIGHTMARE! They don't speak English, can't understand even the simplest of concepts! ALL of them are this way! NOT mind a heavy accent, and differences in culture. That's not it. These people are stupid!!! Their computer system always "has issuess right ...
I just got off the phone with a rude customer service supervisor "EM2" I have been with FIOS for 2 and half years and as a loyal customer, I have been overbilled, and treated poorly. ...
Well I should have listened to all the other folks.net10 customer service is aweful!!! I've had the phone for 1-DAY and have been on the phone with absolute morons all day. They have to put you on hold for every question and ask a supervisor. They can not even answer the simplest questions like why ...