The people I dealt with are flat out liars. I spoke to the store manage when considering switching phone service providers. I informed him that I use my phone for business, need Wisconsin and email access and that I travel to a cabin in northern Wisconsin with iffy service based upon my old service provider. The sprint store manager directed me to the unlimited everything plan and gave me a print out showing that my monthly bills would be around $130 per month. I informed him that this was about $40 per month more than I was paying with my old service provider and despite a couple of high bills per year, my old service provider was still cheaper. The store manager then asked me a few questions and determined that I was eligible based upon my job to have a 20% discount. He then reprinted the estimate showing my bills around $105 per month. Since this was only slightly more than I was paying and I had unlimited, I agreed to pay the cancellation fee with my old service provider and switch. WOW, was I made a fool of (and I am an attorney) After several bill of $130, I was informed by sprint that the "unlimited everything plan" was a "non discountable plan." I asked to speak to manager after manager only to be told the same thing, "the discount is showing on your account, but your plan is a non discountable plan."
So, I was pissed. But thought that perhaps I would get better reception at the cabin (not a chance in hell... Far worse.) Then this past month, after dealing with rude, curt service from sprint and not being given options other than "perhaps you can switch to a lesser discountable plan" I received a very nondescript letter in the mail that read something like this..."Please be advised that you have violated and breached your service plan by using more roaming data than allowed by your plan." EXCUSE ME??? Yes, they were threatening me for breach of contract due to the fact that I was roaming too much! I live in a city directly between to major metropolis (Milwaukee and Chicago) and my phone roams when in my basement not to even mention the cabin in northern Wisconsin which I disclosed to the store manager as a major factor in my cell phone provider choice!!! I couldn't and still can't believe this. This company should be investigated by the attorney's general of every state as I personally believe that I cannot believe that I am the only victim of this fraud.
0 comments