Verizon FiOS is very good once they first get to town and therefore are wanting to get new clients. Once you restore your agreement, however, BE CAREFUL!!! Issues move downhill in a rush once they perhaps you have "connected, " and obtaining support is difficult. After FIVE TIMES of no support (no telephone, Web or tv), I Have spoken to ten various repetitions on two locations, completed three live talks, and also have attended ABSURD amounts to support their needs — including, I may include, waking up on the hierarchy, increasing the roof tile in my own cellar, and pursuing their outlines through the entrials of my house where their specialist put them 2 yrs ago. Nevertheless no support, PLUS THEY HOWEVER wont ACTUALLY PLAN SOMETHING PHONE!
Their callcenter in India is just a laugh (touch: should you get Asia, let them know to move one to a call-center within the Usa plus they may do so). First the man explained I'd a scheduled appointment that used to donot learn about. He then stated, oh, no, no visit is essential as this can be a local outage (my nearby neighbors on both sides of me have support, as does everyone in my own neighborhood, therefore it is barely a "local interruption"). After I directed this out he explained "I'll move one to payment to help you obtain a payment credit" and he was eliminated. Observe that I DO NOT NEED A PAYMENT CREDIT!!! I never DESCRIBED seeking a payment credit!!! Actually, requesting a payment credit never actually HAPPENED in my experience — I'D LIKE SUPPORT!
Another favorite was when their automatic trouble ticket tracking program requested me to enter the telephone number related to my Verizon consideration — after which MOVED ME TO MY OWN VOICE-MAIL!
The Verizon telephone repetitions are extremely ethical and, in my opinion, most of them certainly act as useful — however they are hamstrung from the red-tape of Verizonis corporate framework that retains clients in so small respect they see us as unnecessary. I should alert you again that joining Verizon was AN ENORMOUS and unlucky error for all of US.
By means of history, we'd been Cox Communications clients and truly were truly pleased with our support; we never appeared to alter. Nevertheless when FiOS found its way to our community, they provided reduced prices and were spot-on pleasant and Cox couldn't complement their offer, therefore we changed to FiOS. And points really went pretty much for that first two-year agreement — we just had one issue, that was with low quality of our phone link, and Verizon delivered a repetition out to repair it immediately. Then we got towards the end-of our two year contract, obtained a our statement might increase $10 monthly or we're able to signal another two-year contract. We closed the agreement (hello, $240 is $240) and inside a month our Web pace had slowed up (it had been designed to improve, but really done worse) and today that people possess a total interruption of telephone, Television and Web in month 3, we can not actually encourage them to PLAN SOMETHING CONTACT during EVENING FIVE of the total interruption?!?!?
We spend our statement promptly each month, are "low-maintenance" clients who seldom when protest, and we simply need our SUPPORT repaired. We've had none for five times, plus they wont actually plan anyone to emerge, which means this isn't what weare spending money on.
I've NEVER been more irritated and dissatisfied in a business than Verizon, and that I repent your day we quit Cox and visited FiOS.
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