I improved my agreement and was informed the brand new charge and also the last month of the aged debit might come off together for my next money. The aged charge of R299 kept coming off after it will have now been transformed to R199–then when that was rectified Virgin attempted to bill me for your quantity of the aged contract’s telephone which HAD ALREADY BEEN REDUCED (approximately R2600). This was 102009–it has had Virgin more than 6 weeks NOT TO repair the problem. I have obtained apologies concerning the error and was guaranteed that it'd be fixed, however it remained on my statement for a few months next. After obtaining legal counsel and threatening appropriate motion I acquired another apology also it was ultimately removed. Now I acquired a notice from Pholosa Credit Options challenging that I spend up R2941 or be examined for motion by a lawyer. For the money I DON'T OWE. I’ve been with Virgin given that they came in SA and also have never overlooked a money, however this is the way they handle their customers–and centered completely by themselves errors and mess. Pholosa and whoever else better be approached and informed to back off–I have claims demonstrating that I’ve settled and confessions from Virgin team this is just a mistake. Horrible support.
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