Have had 3 different Blackberry and all of them had problems with the ball.
This last one is a Blackberry Bold is a refurbished phone provided by AT&T.
The 90 day warranty has expired and when I spoke with them, all they want to do is sell me a new phone at $200.00 or get an iPhone at 399.00 plus sign a new contract.
Besides being transferred from department to department where no one can help you.
Customer service is terrible. As soon as another company gets the iPhone, I am sure AT&T will lose a lot of customers. I have been with AT&T for several years.
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