Usacomplaints.com » Telecommunications » Complaint / Review: Cricket - Customer Service and Payment. #425390

Complaint / Review
Cricket
Customer Service and Payment

I've a criticism concerning the mobile phone business, Cricket. This can be a listing of several grievances and problems I've had.

While my first cost was due on my support I attempted to pay for online but I really could not. I approached the organization who stated they'd place a $3 waver on my bill and so I might spend in a Cricket shop. The shops cost a $3 handling charge. I joined the shop and visited pay statement nevertheless, they attempted to cost the $3 dollar cost anyways. The person I spoke to explained that there is no waver on my consideration and explained that it had been my obligation to determine the issue not his. I expected him if he might contact one to figure out what occurred and he declined to do this and explained he'd not stomach 3 hours speaking with a consultant of Cricket to assist me out. I lifted my speech, about how exactly I had been unhappy with this particular out-come and he proceeded to contact the organization. When I was waiting I talked to an Oriental man who I had been interested in his nationality, since he appears like a lot of my loved ones members. He explained he was Japanese and that I told him I had been aswell and informed him my cousin was from Korea. He explained, " I really like Oriental ladies, particularly the KIDDIES." That made me uncomfortable. The Japanese man returned to perform game titles on his notebook, that was producing plenty of audio and that I couldn't notice another salesman within the weapon fire. The person subsequently explained that there is a $3 waver but I'd not obtain it till a couple of days following the deal was rung out. I had been a little tired but I proceeded to ring the deal out despite the fact that. I had been interputed from the Oriental man who requested for that additional affiliate in the future around and take a look at this woman on his notebook who'd large chests and was sporting a shine at nighttime bikini and just how he'd prefer to make a move to her in a talk bar. There was a $3 waver charge however the customer support was less then acceptable using the Cricket shop found on 52nd St in Kenosha, WI.

Our next problem posseses an insurance policy I paid for my telephone. I had been approved for that replacement and was informed that there could be free about the alternative, within the telephone. I strolled right into a various Cricket shop found on 22nd ave in Kenosha, WI. Wherever I paid attention to two affiliates claim about how exactly one or even the additional handed gasoline and just how it smelt like, faseis. The requested me easily might smell it and that I told them I did so. I told them I'd prefer to get my alternative telephone. He questioned me for my quantity and started to complete the paper-work. He did so nevertheless, when he completed with my telephone he explained that there is an $80 deductible plus a $5 proccessing fee. I argueed since I had been informed that I'd not be billed. The employee stated, "Not my problem brother." I requested to talk to the Cricket representive about the telephone, that they started to inform me that it'dnot do something since everybody knows theres a $80 deductiable with no one would inform me it'd charge me nothing. I talked for the repetition. And was advised that there is nothing they might do simply because they were payment and that I was handed many figures and was trasfered often. Every time being declined to be assisted. I eventually quit and informed them I'd choose it-up another period. They stated I'd to cover it since he rung it out currently also it was under my name. Used to do not need cash during the time and told them that. The employee named the Cricket Organization plus they couldn't change the trasaction. They stated simply return after I had the cash simply because they couldn't promote it to anybody. I stated that was good. He explained he'd possess the telephone behind the table for me personally which after I desired to choose it-up it'd be here. As I was speaking with the employee another employee was speaking with a person about the telephone and questioned what her lastname was. He explained he simply wished to understand if he realized her. And said farewell. Then he looked back at me and another client and stated, " Does Not matter, she seemed ugly anyways." I had been taken back as of this but got it astride.

I returned a couple weeks later to get my telephone, and was informed he couldn't look for a phone which the individual I spoke to wasn't in which he was a Representive for that Organization. I kept requesting him to consider it but he simply shifted several documents and said no cant think it is. I expected for him to appear within the back and he did but returned after not really 15 seconds. He didn't wish to assist me and explained to return tommorow. I told him I really could not due to might work routine and questioned if he might call the individual up and questioned if he was on-call. He explained he was which he couldn't get his range whatsoever. He explained I really could contact the organization and protest basically desired however they wouldnt do something. I named plus they stated they'd provide me a $3 credit on my take into account the inconvience.

I returned 24 hours later to get my telephone and he triggered my telephone and started to ring out the deal. He explained that it'd be $88. I inquired what happened towards the $85 I had been informed before. He explained it had been $85 along with a $3 proccessing fee. I desided to not claim and simply wished to get my telephone. I passed him my credit card and he explained it'd be another $3 for utilizing a charge card. I told him I had been completed getting screwed around and went out. I named the Cricket organization and informed them I needed to stop my consideration and desired the costs for the support to be terminated. They stated that they might not and they had previously cut my statement in two for lacking a telephone to make use of the support. I argueed and stated that it's not reasonable that I'd need to purchase a statement after I couldn't make use of the telephone to get a month. The repetition. Explained that she was sorry and he or she might do-nothing but cancell my service. She subsequently terminated my support.

Also on the website site they promote a $70 online price fall about the telephone I bought online from their website. On the website fundamental site it exhibits the $70 drop but when you've a merchant account and therefore are drenched in then you definitely appear on the site it exhibits a $20 fall. That we got they initially marketed on the site that we belived was the very best offer.


Offender: Cricket

Country: USA   State: Wisconsin   City: Kenosha
Site:

Category: Telecommunications

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