I started to have the service with Vonage last year and got charge for 3 account. I have only one account but they charge me for 3 accounts every month this is redigurous and i try to call vonage and never get to talk to them especially when you want to cancel or say things about problem they would never their.
I have to call Amex to dispute to pay then amex talk to them then they send some (creepy letter) letter to amex and tell amex to tell me to call them, can you imagine? Vonage have all my information but how come they never contact me. And in the end of the letter to amex there is no position and last name telling, just only say "customer names... My name..) owed us if she wants to dispute payment please tell here to call us at bah... Bah... Bah... Thank you and name (no last name at all) if you want to see I can send you a copy. It was so funny the company like this send the letter to the other company and no posittion and no last name look like friend write letter to friends. I will send you if you want and I need e-mail or fax number too. Or you can get that information from Amex also, and after that I did try to call vanage the operator don't even know who is that person. I think this company just open for taking money without serving at all that's why I call CREEPY COMPANY don't know what to get rid off this company but I don't want they go to make money from the other people too. They might be doing this for long time and try to make more money. This is wrong and I don't want anymore victim happen. Please investigate on this. If you need anymore information about this Please contact me at 202-423-4233 or via e-mail I can fax you that letters (2 of them that Amex has attached to me) or otherwise I will announce to Fox News or CNN to know and I willing to be on interview too.
Yours sincerely,
Shanagant singsathorn
PS sorry my english is not 100% but hope you understand. I have very bad dream about this company harmful me. Had some Cingulars problem before that they said I did not pay for the bill and they report my credit to experience but when I send complain to Gov complaining then they found out that my paid was in full then they sent me letter to correct my score back so, I need to fight for the right. I hope you understand what you not deserve to pay and I hope these company will die.
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