I got screwed by ep fitness. Me and my husband moved out of El Paso several months ago, after I explained to them I moved out of town they reminded me of my contract that ended on 1/31. I too was advised that I would need to send a certified letter to cancel. I sent a certified that they confirmed they received on 1/22... I was still charged for me and my husband plus an annual for 29.95. I called the so called corporate office got hung up twice by Ruth, then spoke to a Kristi who said it's policy to cancel membership 30 days after they receive notice.
Kristi refused to refund my charges, she then dumped me to a Sandra (which later I come to find out there is no Sandra it was Angie), No results with Angie so I asked for her supervisor. She told me she didn't have one after some persistence she said she would put me thru to her manager Jasmine. After holding for over 10 mins, Stella rudely answered and explained to me she usually does not take calls but she would this time, after explaining again (since no one else told her what was going on.
She said she would not refund me it was policy, Stella (the manager) was also the one who told me the rep I was speaking too was Angie not Sandra and there was not a Sandra in the office. I even called her by Sandra several times she never corrected me. Stella told me she heard the whole conversation and the rep said her name was Angie. Funny on how Stella didn't know my name or why I was calling but she had heard the whole conversation.
I asked Stella to speak with her boss so I can take this higher. I love this part; she is in charge, over all of corporate office. So needless to say "no refund" but I will continue to try to get a refund, it's the principal of the matter, after being a member for so many years. My husband has been with them when they were World Gym's; you would like to assume they would gladly refund the 1 month and annual membership fee. Guess Not.
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