I joined LA Fitness around a month ago and decided to try Pro Results Personal training. The Sales Rep was very "enthusiastic" wrote a contract for 9 months and told me i could cancel it any time, without any penalties. After 2 weeks I decided to cancel it and contacted the Sales rep who signed me up for the program. He told me to think it over and said that I had two more weeks time before I can cancel it. So I said okay and waited two more weeks and confronted him again.By this time his attitude had totally changed. He was acting as if he did not even know me anymore, and was trying to ignore me. He said it will cost me 50% of what I owe for the next 8 months for terminating the contract, as it had exceeded 1 month! I was very shocked to hear this. When I read the contract I realized this part was in the "fine print", which I did not notice at first. When I ask him why he told me that I could cancel it anytime, he used sentences like "Did you read the contract?" and "Do not raise your voice against me" and started threatening me (talk about customer service!). Thats when I realized that all of this was big scam.
Luckily the "fine print" in the contract also said that if the total amount is greater that $2500, i had 45 days to cancel it, instead of the usual 30 days. The sales rep did not notice this and this is what saved me. When I asked him about this, he changed his story again. Now he is telling me that I need to send a written mail (30 day advance notice) to some address, and that I would me charged in the meantime. I searched the net found that in fact there were hundreds of similar complaints against LA Fitness 'Pro Results'. After doing a lot of searching, I was able to get the phone number of a person working in the main office. That person assisted me in canceling the contract in 5 minutes.
So my advice to anyone out there is that try to stay away from LA Fitness "Pro Results" Program. If not, please negotiate carefully. These people would do anything to bring in new customers by making false promises and rob them in broad daylight.
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