I have been a member of Gunbroker.com for almost a year. I have sold over $20,000.00 of personal merchandise over that period. On the 4th of March my account was terminated because my phone number wasn't correct, even though they had a good address for me.
Just prior to this I had two auctions that were won by bidders that ended on the 19th, 23rd and 24th of Feburary but had not been completed by the buyers. When my account was suspended, I could not contact te buyers through their system which is required if the buyer defaults. This ensures that you can recoup your advertisement fees and seller percentage owed to Gunbroker. The auctions that I lost because of the termination amounted to $4799.00 the $177.99 they charged my card for services rendered for brokering the rifles.
I contacted customer support and was told that my account was terminated because my phone number was incorrect. I explained that I had two open auctions that I had not yet been paid for and I was unable to contact the winner through their system. They refused to reinstate my account and stole $177.91 from my credit card and would not return it. I have files a criminal report with the FBI for fraud.
I hve continued to contact them and I will contest any and all charges that have been applied to my credit card account. They charged my card for their percentage of what the rifle sold for and as they wouldn't allow or assist me in the completion of the auctions they were not entitled to the percentage fees. Hence, this is theft on a federal level. They falsely advertised by telling patrons that they would reimburse the fees if the transaction wasn't completed by the buyer.
I am now out of pocket to the tune of about $5000.00 because of this fraud. Gunbroker still refuses to contact me on any level. I would tell anyone who plans to utilize Gunbroker to find another avenue of advertisement. I'm a civil law suit against them for the loss and would like to be contacted by an attorney for advice and possible action.
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