Following my introduction, is some of the actual e-mail I sent and received from Wicked Rocket... Not included are the dozen phone calls I made and never recieved a call back.
In summary, I ordered a mini bike and paid an additional $50 to have it shipped to me in an agreed to period of time. Wicked Rocket shipped the product two weeks late, and than tried to deliver the bike to the wrong address... Not in my city. I notified Wicked Rocket that due to their breech of our agreement, the bike was going to be returned (from the shipper) and I expect a credit to my Visa card.
According to the shipper, Wicked Rocket has recieved the bike. Wicked Rocket refuses to credit my Visa and will NOT respond to my continued requests for resolution of this issue.
My suggestion is do not purchase a product from this company. There are a number of other "mail order" companies that will place customer service at the top of the list... You don't need to pay for bad service, at most companies it is free.
Sample e-mail from wicked rocket:
I apologize for the hassle truly sir. With our warehouses out of state we depend on them to make things happen and sometimes they just don't.
Refunding the $50 is not a problem at all. I would understand you just refusing and canceling but I assure you that it will come and we are disappointed by this situation as well. I will wait until Monday to put in
for the $50 refund. We should have a tracking number before the weekend and I will be able to tell you when its coming if it doesn't come today or
tomorrow. If you do not receive it contact us Monday and we will go from
there.
Thanks,
James
[email protected]
www.wickedrocket.com
317-917-3107
If You haven't requested it through someone here you can email [email protected] and he will take care of it for you. He is my manager and he is on vacation I would assume next week.
Thanks,
Becky
[email protected]
www.wickedrocket.com
317-917-3107
Hi Loren I tried to call but I guess it's a little early there I apologize. We have shipped your order and it will be there tomorrow. Road Runner says that an appointment has been made so this may be old news but I thought I would let you know.
Thanks,
James
[email protected]
www.wickedrocket.com
317-917-3107
That is just ridiculous, I apologize for that, I am emailing your file over to my boss he'll have road runner bring it back to us for you ok.
Thanks,
James
[email protected]
www.wickedrocket.com
317-917-3107
Not a problem we make sure this situation is taken care of.
Thanks,
James
[email protected]
www.usaatvs.com
So far the shipper has not approved the reconsign yet - sorry for the delay, but the legal issues of delivering to other what they requested you know...
I will call or e-mail you as soon as i hear.
Frank:
I am STILL waiting to hear back from you! Are you or
are you not going to credit my VISA for the returned
merchandise?
I advised you to call VISA when you said you were
unable to make the credit go through. I even provided
you with their phone number. Did you call them?
It will be a cold day in h*l before I ever deal with
Wicked Rocket again... And I plan on telling 25 of my
friends. Your days in business are numbered.
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