Judy Perkins, owner of Dazzling Your Style, has not refunded my money on an order I placed with her company on 8/29. After inquiring about my order on 9/10 and 9/22, on 9/25, Judy stated she would issue a refund of $127, which would take 48 hours to process. As of today, Oct 3, no refund has been processed and she has been rude and still refuses to immediately refund my money. See below:
On Sep 25, at 5:07 PM, Judith Perkins wrote:
Tish
I am very sorry, I have tried diligently to get a hold of my manufacturer for weeks without luck, I am left with no choice but to issue you a refund, please allow us 48 hours to process your refund, and again I am very sorry for the unconvienence this has caused
Judy
Dazzlingyourstyle.com
On Oct 3, at 1:07 PM, Tish M wrote:
Judy,
As of today, there has been no refund issued. I think your company's customer service is the worst I have ever dealt with. Two weeks after purchasing the item, I emailed and called you for the status. You said my order was delayed due to it being "hand made". Then I do not hear from you again until I make several attempts to reach you, weeks later - then your reason for the delay is you cannot get in touch with the manufacturer and will issue a refund within 48 hours. Now it is 8 days later, October 3 and I have not received a refund or any other correspondence from you. Please issue a refund immediately. It's a shame that I wasted so much time, effort, and money absolutely NOTHING.
Tish M
On Oct 3, at 1:59 PM, Judith Perkins wrote:
It clearly states on our website under terms and conditions that all pieces 14 karat gold body jewelry take 7 to 14 days business days that is and I'm sorry you feel the way that you do but I have plenty of other customers who are completely satisfied with not only a
Our customer service but also a product and as far as I'm concerned your refund will be issued and at that point in time you are going to be the least of my worries because now my business is ruined because of the situation so maybe next time you should consider all the facts before you start making conclusions I'm sorry that sounds harsh your refund will be issued it as soon as I possibly can.
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On Oct 3, at 2:12 PM, Tish M wrote:
Judy,
As I've told you before, your website was shut down when I purchased my item.in fact, I am the one that told you your site was not up. No where on eCrater or on my Google receipt was there any mention of your terms and conditions. Secondly, it has been well beyond 7 to 14 business daysdon't you think? So you stating information on the terms and conditions shows you failure to follow them yourself. Clearly, it's a shame that your business is in jeopardy but you placing blame on the customer is unrealistic and downright awful, but again, its obvious that your company has been horrid in its business practices long before I gave you my money, 5 weeks ago. Believe me, I have been truthful in stating all of the facts: You failed to sufficiently communicate with your customer or deliver the product that was paid for. I paid for an item that has not been received and still have not gotten a refund BUT I am to blame? Just issue my refund before I take further action.
Thank you,
Tish M
On Wed, Oct 3 at 2:24 PM, Judith Perkins wrote:
My website is different from Ecrater, and in fact google does show the same terms and conditions as Ecrater, I am not going to argue with you about this, I will be issuing a refund by the end of the weekend, I myself had to file a dispute over the situation,
Since I had already paid them for your piece.
T-Mobile. America's First Nationwide 4G Network
From: Tish M
Date: Wed, Oct 3 at 2:32 PM
Subject: Re: Ecrater order
To: Judith Perkins
Yes, your site is different from eCrater (http://dazzlingyourstyle.com/) - it was SHUT DOWN. If you're not going to argue then stop emailing me your lame excuses and refund my money. This entire conversation will be given to the BBB, eCrater, and Google. You have nerve to continue to argue your point when you have my money. Shame on you and your company. Refund my money immediately, not "by the end of the weekend." Ludicrous.
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