Signed up for Time Warner Cable in October and qualified for their $200 gift card for switching from Verizon and bundling 3 services. Never received card and multiple contacts to company have gone unanswered. Here is latest transcript from their Chat help.
Gary (Mon Sep 24 19:30: 16 PDT 2012) Thank you for contacting Time Warner Cable. At the end of our chat you will be given the option of taking a brief survey. My name is Gary. Please give me a moment while I access your account.
Gary (Mon Sep 24 19:33: 16 PDT 2012) Thank you for your patience, Patrick. If I understand your concern correctly you are looking for the Target Gift card that you were promised. Am I correct?
Patrick_ (Mon Sep 24 16:34: 30 PDT 2012) I don't remember if it was specifically for Target or not, but yes we were supposed to receive a $200 gift card for switching from Verizon to TWC.
Gary (Mon Sep 24 19:35: 49 PDT 2012) Please give me a moment while I check that for you.
Patrick_ (Mon Sep 24 16:36: 00 PDT 2012) I have put in many inquiries spanning the last 8-10 months or so. I have been told it was in process and would be sent within 6 weeks... That was 6 months ago. I was told someone from the promotions department would give me call within 7-10 business days. That was 3 months ago.
Gary (Mon Sep 24 19:36: 27 PDT 2012) I apologize for the inconvenience caused to you. Please give me a moment while I check that for you.
Gary (Mon Sep 24 19:38: 09 PDT 2012) I would request you to please call the number that is 888-977-8985 for the information on your gift card.
Patrick_ (Mon Sep 24 16:39: 22 PDT 2012) Why do I need to call a different number, this shouldn't be this complicated.
Gary (Mon Sep 24 19:40: 25 PDT 2012) I understand your concern. We have having a separate department for this concern. I would request you to please call the number and they would be glad to help you with your gift card.
Patrick_ (Mon Sep 24 16:40: 37 PDT 2012) Why don't you call that number and figure this out. We were promised a $200 dollar gift card that has never materialized and all I get is jerked around.
Gary (Mon Sep 24 19:41: 11 PDT 2012) I apologize, I am from the chat department and will not be able to call the number.
Patrick_ (Mon Sep 24 16:41: 27 PDT 2012) Or how about I post this transcript on the internet to show what terrible service TIME WARNER CABLE provides its customers.
Gary (Mon Sep 24 19:41: 57 PDT 2012) Please accept my sincere apologies for the less than satisfactory customer service you have experienced with Time Warner Cable.
Patrick_ (Mon Sep 24 16:42: 39 PDT 2012) The only thing I will accept is a resolution to this issue that has been going on for a year!
Gary (Mon Sep 24 19:42: 53 PDT 2012) However I will not be able to provide you with the information on your gift card. I would request you to please call the number that is 888-977-8985 for your the gift card promotions.
Patrick_ (Mon Sep 24 16:45: 45 PDT 2012) I called that shitty number and that that DEPARTMENT IS CLOSED!!! This transcript is going on the internet. TIME WARNER CABLE DOES NOT CARE ABOUT ITS CUSTOMERS.
Gary (Mon Sep 24 19:46: 54 PDT 2012) Please give me a moment.
Patrick_ (Mon Sep 24 16:49: 29 PDT 2012) Then I went to www.twcschoolsavings.com like the answering machine said, checked the status of my reward and it says I AM NOT REGISTERED. TIME WARNER CABLE IS TERRIBLE!
Gary (Mon Sep 24 19:52: 03 PDT 2012) Could you please tell me if you are registered to http://www.twcschoolsavings.com/
Patrick_ (Mon Sep 24 16:52: 27 PDT 2012) I just told you it said I wasn't.
Gary (Mon Sep 24 19:53: 38 PDT 2012) In that case I would request you to please wait for some time. I will escalate this issue to my supervisors and would have them call you back.
Patrick_ (Mon Sep 24 16:54: 56 PDT 2012) They will never call back... I have been told that so many times.
Gary (Mon Sep 24 19:55: 54 PDT 2012) I can understand your frustration. Rest assured. I will forward the issue right away and you will be getting a call form our side with in 48 hours.
Patrick_ (Mon Sep 24 16:57: 36 PDT 2012) I am looking at usacomplaints. Coms.com and Google and there are TONS of threads out there about people not receiving their $200 Amex gift cards. I am adding this transcript to those threads. You guys are luring people from the competition then not giving what was promised.
Gary (Mon Sep 24 20:00: 02 PDT 2012) I understand your concern, Patrick. You are looking for the thing that you have been committed for. Rest assured it will not happen that you will not receive that. I would request you to please wait for by the time you get a call form our supervisors. I have escalated the issue and you will definitely get a call within 48 hours.
Gary (Mon Sep 24 20:00: 59 PDT 2012) Do you have any other questions or concerns that we can assist you with today?
Patrick_ (Mon Sep 24 17:01: 38 PDT 2012) Nope, just posting this to consumer complaints while chatting
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