I recently took advantage of Dish Network's Referral Program and got my neighbor to sign up. According to Dish you will receive a $5 credit on your account for 10 months after 31 days your referral has been hooked up. It's been way over 31 days and I have not seen any credit on my account nor do I see it even activated on my referral page on my online account. I chatted online with two reps in the last few days about this. The first one said it would show up on my account today, which it did not. The other one I chatted with goes as follows: I xxxx out names and numbers to protect myself and my referral. All other words come directly from the chat itself.
Chris
K (ID: 6M6) (Listening)
Chris K (ID: 6M6): Hi, my name is Chris K (ID: 6M6).
How may I help you?
Susan xxxxx: I have received my credit for my referral for (name one and name two on # of home on my Road, suncook,
NH 00000. When will I get this credit? Its been over 31 days!
Chris K (ID: 6M6): Hello Susan.
Chris K (ID: 6M6): Good afternoon.
Susan xxxxx: I have received my credit for my referral for (name one and name two on # of home on my Road, suncook,
NH 00000. When will I get this credit? Its been over 31 days!
Chris K (ID: 6M6): Sure, I will be glad to assist you with the status of the referral credits
Chris K (ID: 6M6): Can you please help with the phone number of the account how has set up service with DISH with
your reference?
Susan xxxxx: The guy who was setting it up said it was connected to my phone number: Either the 603-669-xxxx
(my cell) or my home 603-485-xxxx
Chris K (ID: 6M6): Thank you.
Chris K (ID: 6M6): I am very sorry with the phone numbers I was able to access your account.
Chris K (ID: 6M6): I want to access the account how has set up with your reference.
Susan xxxx: What???
Chris K (ID: 6M6): Can you help me with the phone number of "name one and name two"?
Susan xxxx: give me a minute to get it.
Chris K (ID: 6M6): Okay sure.
Susan xxxx: 603-485-xxxx
Chris K (ID: 6M6): Thank you.
Susan xxxx Your welcome. Can you see their account now?
Chris K (ID: 6M6): Yes, give me a
moment.
Susan clement: I was over at my referred persons house and was the one who called to set it up. I spoke with your representative until he needed my referred person payment information, at which point she spoke with him.
Chris K (ID: 6M6): Thank you for your patience.
Chris K (ID: 6M6): I have checked both the account details and you will need to wait for 1 more billing cycle to start receiving the referral credits.
Chris K (ID: 6M6): Usually after 30 days of active account it will take 6 to 8 week for the credits to start applying.
Chris K (ID: 6M6): At the time I request you to wait for some time for the credits to start appalling and I assure you that you will receive $5.00 for 10 months of credits for referring
Chris K (ID: 6M6): Susan, to save time in the future, you can view and pay your bill, order Pay-Per-View's with no fees and upgrade your programming at no additional cost with your online account.
Chris K (ID: 6M6): Is there anything else I may assist you with?
Well I guess this says it all! If anyone is filing a class action suit on this company, I'm in.
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