I called Diversified Residential Services to come repair the washing machine at my place of business. The owner, Jerry Davis, was the one who came on the service call. He spent less than five minutes looking at my machine, did not even open it up to look at the mechanics of it, and told me he knew what was wrong with it, and that he would have to order parts. I was charged $95 for this visit.
It took over a week for the parts to arrive, and he was also the one who came back to install them. When he did finally open the machine, he found that there was ANOTHER part that was going to need to be ordered. When i asked him why we were just now finding this out when i paid almost a hundred dollars for a diagnostic, he IMMEDIATELY started yelling at me, telling me that he knows what he's doing and how dare i question him. I asked him repeatedly to lower his voice, but he just kept on yelling to the point i was in tears in front of my staff and several clients overheard the disturbance. It was the most humiliating thing I have ever had to sit through.
Jerry left the store with a part to my washer and did not say a word to me about what he was doing with it or when he'd be back. I called the company to tell them what i had just been through, and that I did not want him back in my store, but that I did want that parts that had been ordered on my behalf and that I would pay for them plus the shipping costs.
I then called another company that agreed to come today to look at the washer. The new tech opened it up and told me that 2 of the 3 parts that Jerry Davis ordered for me were not necessary. When the tech from DRS showed up with the parts, I told them that I only wanted the one part that I needed, and that I would not pay for parts that I didn't need. They called Jerry, and he said that either I pay for ALL the parts, or I get NONE of the parts. I refused to be ripped off, so he told his techs to leave with the equipment. This guy is a scam artist, and when you call him out on it he will yell and curse and make a huge scene. Do not use this company! You will be ripped off!!
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