I made the mistake of signing up for Dish network for my R.V. We selcted the very basic package which billed at $22.00. Today I get my bill and it's gone for 22.00 to $71.79. Below is the web based conversation I had with there reps. It pretty much speaks for it's self. This is just a pathic ripp of of a company. Save yourself the hastle. They totally are not worth it. Oh, and before someone responds saying it's part of the signup package. It's not we Specificly took them off because we didn't want to deal with this exact situation.
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Robert
(ID: GCN) (Listening)
Mark R (ID: P6P): Hi, my name is Mark R (ID: P6P). How may I help you?
Mark R (ID: P6P): Christina, how are you doing?
Christina A: Mark, I need an explination of how my bill can go for $22.00 to $71.79.
Mark R (ID: P6P): Sure, I will help you with the information regarding the bill.
Christina A: I'v made no changes to my account and this dish isn't even in use
Mark R (ID: P6P): Okay, I will explain the reason Christina.
Mark R (ID: P6P): For security purposes, would you please verify the last four digits of the Social Security Number on the account?
Christina A: *
Mark R (ID: P6P): Thank you for verifying the account Christina.
Mark R (ID: P6P): That is reason is that you are getting charged for the premiums.
Christina A: what
Mark R (ID: P6P): You have got them free till 08/22.
Mark R (ID: P6P): There is a charge of $44.00 for the premiums.
Christina A: Well I didn't order the, I don't want them and I"M NOT PAYING FOR TIME
Christina A: THEM
Mark R (ID: P6P): If you wish, I can remove them now.
Christina A: I don't know what you guys are tyring to pull but this makes me really angry
Mark R (ID: P6P): Your account will be credited once I remove them now.
Mark R (ID: P6P): I completely understand this can be upsetting.
Mark R (ID: P6P): The premiums are offered to our valuable customers like you for 3 months.
Christina A: Understanding really doesn't help. How damn dare you guys do this?
Christina A: If I close this account is there a penality?
Mark R (ID: P6P): I am sorry to hear that.
Christina A: This is crooked as hell. I NEVER signed up for premium channels
Mark R ID: P6P): Yes, they will be a penalty of $385.00.
Mark R (ID: P6P): Not to worry, I will remove them now.
Christina A: You need to have a manager give me a call
Christina A: This company just isn't going to work for me
.
Mark R ID: P6P): You will get the credits back on your account with in 24 hours.
Christina A.: When can I expect a call from a manager?
Mark R (ID: P6P): If you are comfortable, I can transfer to my Supervisor now for better assistance.
Christina A: yeah, that's a great idea
Mark R (ID: P6P): Is that fine if I transfer you now?
Mark R (ID: P6P): Please remain online.
Allen (ID: H56): Hi, my name is Allen (ID: H56). How may I help you?
Mark R (ID: P6P) has left the chat.
Christina A: I have to tell you this is the shadyist thing I've ever had a company pull. I did not sign up for premium channels for a dish that not only in use only to have it provide and billed.
Christina A: Crediting it back doesn't fix that shady dealing that you guys are pulling
Christina: and now if I now longer want to do business with you I get charges? There is somthing really fundamently wrong withthis
Christina A: Are you gong to respond or just sit here?
Christina wow this is really helpful. I think my next call is going to be to the Florida attorny general. You guys are crooked as hell
Allen (ID: H56): My system got stuck for a while.
Allen (ID: H56): I will be happy to assist you today. Please give me a moment to access your account and review your conversation with the previous agent.
Allen (ID: H56): I am sorry for the delay.
Allen (ID: H56): I will explain the bill.
Christina: Listen to me
Christina I DO NOT need you to explain a bill to me. You're rep explained it clearly that you started charging me for premium channels
Allen (ID: H56): Please ignore your bill.
Christina: I did not sign up for premium channels as this is a dish that sits in a box for the majority of the year
Christina: OMG really
Allen (ID: H56): You can deduct $44.00 from the current bill
Christina: You are totally missing my point
Christina: How dare you just add something to my account that I did not order
Christina: I do not want. Now I do now want to do business with you
Christina: And I'm not paying a cancelation fee'
Christina: This is point blank crooked as hell[
Allen ID: H56): The systen will automatically remove the premiums once the offer ends.
Allen (ID: H56): There is no cancellation fee.
Christina: No I'm talking I want out of this contact with Dish. You guys a freaking shady as hell
Allen (ID: H56): I am sorry to hear that.
Allen ID: H56): I can assusre you that $44.00 will be credited back to your account.
Christina: wow, you really are missing the point
Christina: there is no way in hell I would have paid for a service that I didn't order. Secondly I didn't order premium channels, you just billed thme to me. How in the hell is that even ethical?
Allen (ID: H56): We did not charge you anything for premiums yet.
Allen (ID: H56): It is free until 8/22.
Christina A: The hell you didn't I got the bill to day. Why do you think I'm callyou
Allen (ID: H56): You are still receiving preimums absolutely for free.
Christina: wow, this is a waist of my time. I f* didn't order them. I keep saying this just you just are not listening
Christina: This is crooked as hell. I'm going to take my bill and an copy of this conversation and Notify the Florida Att. General.
Allen (ID: H56): I understand you did not order them.
Allen (ID: H56): In fact, they were added for free as a part of your promotion.
Christina: But it's okay to just bill me for things that I do not want and didn't order. Thank GOD I read my bills
Allen (ID: H56): You always have an option to remove them.
Christina: close this accout
Christina: I am not paying for a canclation fee
Allen (ID: H56): Moreover, these premiums were added for free.
Allen (ID: H56): I am sorry to hear that you were not informed by the sales person about it.
Christina: Did you even look at the bill
Christina: that I got today
Allen (ID: H56): Yes.
Christina: because they were billed
Allen (ID: H56): I have checked it.
Allen (ID: H56): The new bill is for next month.
Christina: Stop saying the were not when I have the bill in hand
Allen (ID: H56): We bill one month ahead.
Christina: It's billed
Christina: I don't give a damn what the date on it is
Christina: You billed me for somehting I didn't order
Christina: Is this account closed
Allen (ID: H56): I am sorry to hear that.
Allen (ID: H56): I am sorry to hear that you want to disconnect your service. We prefer that you call us and allow us to review all of the options available to you. You can reach an account specialist at 888-427-4481 who will personally
handle your request and ensure that we cover all of the necessary information needed to cancel your account.
Christina: lol, man if this is customer service I would had to see if you were trying to piss me off.
Christina: No, I'm not calling you. You've verified who I am.
Christina: after dealing with you guys in text I"m not about to sign up to call and deal with you
Allen (ID: H56): Unfortunately, I do not have an access to cancel the account.
Allen (ID: H56): I can offer you Encore free for 3 months for the inconveniece.
Allen (ID: H56): Is that okay with you?
Christina: Well, here is the deal. I've told you that I want this account closed and that I'm not paying you a canclation fee or another billing. I will keep record of this conversation and what you do from this point is really on you. Our business relationship ends today. I should not have to call and deal with shady practices. And no I do not want encore or any other channel. This a dish that sit is a box that I use in my RV. I never had any issues like this is Direct TV. I know they will be glad to have my business bad
Christina Anderson: back
Allen (ID: H56): I understand. Is it ok if I transfer you to someone who will be able to assist you with your request now?
Christina: Aren't you a manager?
Allen (ID: H56): I am the floor supervisor.
Allen (ID: H56): I do not have an access to close the account.
Allen (ID: H56): The loyalty department has an access to it.
Christina do what you have to, to get this account closed.
Allen (ID: H56): Thankyou.
Allen (ID: H56): Please be on hold.
Allen (ID: H56) has disconnected.
Robert (ID: GCN): Hi, my name is Robert (ID: GCN). How may I help you?
Robert (ID: GCN): Thank you for contacting the customer Loyalty Department at DISH. Please give me a few moments to review the previous chat. If you need to reference this chat my name is Robert and my operator ID is GCN. I am looking
forward to helping you today.
Christina: Robert did all give you the information on why this was transfered to you?
Robert (ID: GCN): Please give me a moment to read this for you.
Robert (ID: GCN): I understand your frustration Christina. As part of your new customer plan you've received HBO, Cinemax, Starz and, Showtime at no cost for the first 3 months of service. We do bill a month in advance, your 08/08 bill
is for the 4th month of service. Which is why you see the premiums there. If you choose to remove them the bill will be prorated accordingly for you. Did you want to remove those premiums today or wait until 08/22 which is the day you
have them at no cost to.
Christina: man, I cannot believe I've got to do this for the third time
Christina: I didn't over premium channels. Even at the time I booked this order. I'm looking at the order confirmation. You just just billed it to me
Christina: And yeah that better be gone and now I don't want to do business with you. This is point bank shady business practicesw
Robert (ID: GCN): To get this corrected, do you want to remove the now?
Christina: I want the entire account removed. I don't want to do business with a company that is clearly this shady. As I advised the last rep. I should have to call in to deal is point blank fradulent billing by Dish
Christina: As I told the last rep. I'm not going to pay you to cancel this. This isn't my fault
Robert (ID: GCN): I do understand your frustration Christina which is why I would like to get this issue resolved.
Robert (ID: GCN): The premiums and their discounts have been showing on the bills.
Christina: lol, this is freaking nuts
Robert (ID: GCN): To view or print your current or previous bills, log on to our account at mydish.com and click on the "My Billing" link on the left hand side. Once on the "My Billing" page, click "View" under the Summary section. For previous statements select the billing date you wish to view and it will open in a new window or tab.
Christina: You guys must have some script that keeps you from totally missing the point. How damn dare you just bill me for something that I didn't order?
Christina: lol, dude I don't need you to explain to me how to use a web page. That wasn't even a question
Christina: Clearly I know how to access my billing. I.E. I'm calling you regarding a billing issue
Christina: I was with Direct TV for years and never had anything like this happen.
Robert (ID: GCN): I have offered to resolve the billing issue and remove those premiums from your account Christina. The billing will update within 24 ~ 48 hours.
Christina: This fraud not matter how you try to spin it
Christina: Okay as I told the last rep. I am going to copy this conversaton. I will take a copy of my signing agreement and the billing to the Florida att. General. This is just stinky crooked
Christina: What will you guys bill me for next that I didn't order
Robert (ID: GCN): We have resolve the issue, I do understand were you're coming from. The premium movie packages were a part of your new customer offer. I apologize for the inconvenience that you noticed them after they were on the bill.
Christina wow, I should have done more research on you guys. Based on internet results I'm deffinatly not the first client you don't this to
Christina: is this account closed?
Robert (ID: GCN): The account is still active, I was hoping that now we resolved the billing issue you would be able to continue the services.
Christina: OMFG
Christina: you guys a just amazingly frustrating.
Robert (ID: GCN): Would you prefer the account to stay active of do you want to fully disconnect the account still?
Christina: I want it closed and the cancelation fee removed. I've been very clear in stating that over andover
Robert (ID: GCN): Based on the terms of the promotion agreement you signed, there will be a prorated early termination fee of $385 for the remaining 22 months you have on your commitment. The early termination fee will be billed
and then charged to the credit card you used to qualify for the promotion.
Christina: well, there is no way in hell I'm going to pay a company $385. For cancellation due to your fradulent billing. That just isn't going to happen
Christina: I do know handle this. I've given you every opportunity to make this right. I've told you what my next steps are. I also need the address to your corporate headquarters
Robert (ID: GCN): I have offered to fix your billing Christina.
Robert (ID: GCN): What else are you wanting DISH to do in regards to the billing issue?
Christina: The we are at an impass just taking it off my billing dien't correct the point blank fraudent billing practice. I want the address to your corporate headquearter
Christina: I sure you know know that information
Robert (ID: GCN): Dispute Resolutions
Address: PO Box 9040
City: Littleton, State: CO ZIP: 80120
Robert (ID: GCN): Here is what will happen now that your service is going to be cancelled. Boxes will be shipped to you as a courtesy by UPS so you can return the equipment. You will need to return the receivers, smart cards, remotes and
LNBF (It is the eye piece on the arm of the dish. It is only attached by a couple of screws, and can be removed with a screwdriver).
Christina: How do you sleep at night working for a company this dirty
Christina: I'm not paying you a canclation fe
Christina: fee
Robert (ID: GCN): There will be instructions in the boxes about what needs to be returned. The boxes will be there in 7 to 10 business days after the disconnect date. There is a $17 shipping charge if you chose to use the return
shipping label we provided to return your equipment. We do this to make the process as convenient as possible for you. Keep in mind that you generally save money by using our packaging, as its only $17 per shipping label which is as
low as half the cost of other couriers. With this promotion you have 30 days from the disconnect date to return the equipment. If we do not receive the equipment within the 30 day period, you will be charged for the full price of
the equipment, which ranges between $100.00 and $400.00. The charge for the equipment will be placed on your account and/or charged to the debit or credit card we have on file for your account. Could you please confirm your shipping address so we can make sure the boxes reach you?
Christina: and the cancllation fee?
Robert (ID: GCN): The early termination fee will apply because the account is being disconnect prior to the commitment being fulfilled.
Christina: Leave the account open and I will deal with you corporate office. There is deffinatly more than one way to deal with this. Oh, and I posted this conversation on usacomplaints.com so some other unsuspecting client doesn't have to deal with this
Robert (ID: GCN): I have left detailed notes on your account with what we've discussed Christina. You can reference my operator id of GCN. Per your request I have removed the premium movie channels from your account as of today. Pricing
and programming will be prorated accordingly.
Robert (ID: GCN): Is there anything else I may assist you with?
Christina: great. Just so you know this was the most unhelpful customer service I've gotten in a long time. What a same. Honesty really is a thing of the post
Christina: past
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