A recent episode in H&M - Mall of Arabia, Jeddah confirmed its utter lack of customer service following previous inconveniences experienced at the shop.
It was about ten minutes to eight in the evening on 10th September, we were two persons with two items each in queue at the cashier counter, ready to make our payments when the cashier who is of Arab ethnicity, a certain Mohammed, just coldly said “After salaa”. Without even a slightest hint of apology for his utter lack of empathy to his customers who happened to be H&M patron in all its various international shops.
It’s not like there was a long line of shoppers with carts overflowing with items.
A four item transaction can easily be done in under five minutes!
And not everyone can come back after prayer time, like in our case we had to go somewhere else after making a stop at H&M.
To our surprise, coming out of the H&M shop, we were shocked to see its neighboring shops still open, with customers lined up at the cashier counters.
Clearly this staff named Mohammed is just raring to take his break!
All these international brands coming in to KSA should be cautious and ensure their brand image are not compromised by absolute lack of customer service.
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