I purchased some spark plug wire retaining brackets from AutoPartsWAY through the Amazon web site. The page I viewed on Amazon, and subsequently AutoPartsWAY, clearly stated that the items were satin blue in colour.
When the items finally arrived, I was anoyed to see I'd been sent plain aluminium items and I immediately contacted AutoPartsWAY customer service department to tell them they had sent the wrong parts. I also explained that I was in a difficult position as I'm an expatriate living and working in Saudi Arabia and as the local mail system is unreliable, I had purchased a shipping address within the USA. The company I bought the address from then ship anything from the USA address to me in Saudi at far better rates than FEDEX or DHL etc.
Unfortunately, they do not ship TO the USA so it would be prohibitively expensive for me to return the incorrect parts. The AutoPartsWAY customer service reply was that they had sent the correct parts and for me to check the website.
I replied to Customer Service department and attached the invoice I had been e-mailed where it clearly said SATIN BLUE. The reply from the customer service department was "If you look at the item on the Amazon page, it clearly states Aluminum in the description of the part". They were also kind enough to post a link to the item on Amazon where the SATIN BLUE set retailed for $32.48 (what I paid) and a BRUSHED ALUMINUM set retailed for $29.98.
This went on and one even though I had copied and pasted both the website AND my invoice where it clearly stated I had purchased SATIN BLUE.
They finally conceded and offered me a refund if I returned the items. I again pointed out that I was in Saudi Arabia and was not prepared to pay the exhorbitant fee to DHL or FEDEX them back. They replied that they would send a "pre-paid return label" to my USA address. I did point out that the pre-paid return label would actually be shipped to me in Saudi Arabia so not only will I still have the items I DID NOT order, the pre-paid return label will be automatically shipped to me and I will then have to pay shipping for a return label I cannot use!
End of discussion and AutoPartsWAY are not interested in helping any further, even though I threatened to "discuss my treatment with several thousand other automotive minded people" on the various automotive forums I'm a member of.
AutoPartsWAY are clearly not concerned with the customer.
Rippedoff
Khobar
Saudi Arabia
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