The people at metro pcs were very happy to take my money when I came in complaining about my 100 dollar a month plan with at&t and offered me the "same thing" for half of that. I signed up and bought a 269 dollar phone that was supposed to be equal to my iPhone. I am no stranger to the Mobil market, having had a mobil phone with at&t for over 15 years.
The galaxy indulge handset they sold me never worked like it was supposed to. It locked up all the time and got very hot. I returned it and for a ten dollar fee they ordered me a "warranty phone".
Same problem. Had it for about two weeks and it just died! Wouldent even turn on so I took it back yesterday morning and told the person I had been dealing with (Mario Sanchez) what had happened. He nor anyone else couabe bothered to help me.instead, I had to BUY another phone because it would take five days to get another warranty phone! After buying a different phone I asked about the warranty on the old (3 weeks) phone and that's when Mr Sanchez told me they transferred it to my new one! I asked if I was just stuck with a 300 dollar paper weight and he just said nothing.
If you call the customer service number you get a message on your screen with about four choices. The phone number on the sales slip is always busy! Itried everything I could but metro has NO customer support whatsoever and the employees treat you like second class citizens. I have found this to be true at other metro pcs stores as well.
I'm not trying to get something for nothing, just want what I paid for the first time. Should have bought a track phone. They work when you need them!
0 comments