I used to work for marketforce "certified" answering calls and giving jobs to independent contractors. I have to say that Certified has no morals. They dont treat their employees good at all. They treat them horrible like they do to the independent contractors.
Thats why i left the company i couldnt stand being treated like dirt. I am going to say your just a number to them they dont care at all. I know that ive heard it. They are two faced and they can lie through their teeth with no issues or second thoughts.
Always and I mean always get an email from them at all times i dont care if its for a higher payment or if its a "priority" always get it in writing so if they turn their backs on you, you can say i have an email from whomever and you would have to forward that to the supervisors and they would have to pay you.
I hope this helps if you have any questions ask i worked for them for 5 1/2 years.
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