I have had service with T-Mobile since 2004. Two months ago, they overcharged me more than 80 dollars. The total bill was $356.00 when it should have been under $300. To avoid disconnection, I paid $300 on April 8.
The next day I received a text telling me that if I did not pay the $56.00 my service would be disconnected. I replied asking them to disconnect it. On April 11, my service was suspended and I could not make any calls but I still received a bill for $206.00. I sent a letter to Phillip Humn, President of T-Mobile. I never received a reply from the Presidents office. I then sent a letter to the Federal Communication Commission (FCC). A month later a woman called Stephanie called me from the Presidents office in response to the letter from the FCC. She claimed that Philipp Humn never received my letter even though a Ronald Adams signed for the letter. She told me that I was not overcharged since I could receive letters and could also call 911. After talking to her I received another bill for a total of $357.00. I am requested that the overpayment be removed and that my bill be adjusted.
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